Our Solution
Ithude partnered with the client to manage requests through a 7/7 healthcare customer care service, directly interfacing with healthcare facilities. Key activities included:
- Nominal deliveries and activation of standby or replacement devices
- Technical assistance and intervention requests
- Sanitation, department transfers, and name updates
- Inventory movements and management
- Handling requests, errors, and cancellations with reissuance of corrected activations
- Monitoring standby devices and reactivating rentals
- Managing home rentals and the Service Med rental portal
Results & Impact
- Increased volume of services delivered
- Optimized response times
- Reduced call waiting times on dedicated lines
- Eliminated email backlog
Technologies used
- M3
- Nosco
Thanks to Ithude’s support, the client achieved a more efficient, responsive, and error-free operational process, enhancing service quality for healthcare providers and patients alike.